Monitoring Services
BeCloud’s Data Center will be responsible for monitoring the network for alarms and certain conditions which may require special attention to avoid or minimize impact on the network or server performance

BeCloud's Data Center will be responsible for monitoring the network for alarms and certain conditions which may require special attention to avoid or minimize impact on the network or server performance

    Architecture & Design
  • Determine requirements for monitoring.
  • Map requirements to capabilities of monitoring tools and practices
  • Review the availability of new software solutions in the monitoring arena
  • Build processes to collect monitoring data into a usable repository
    Implementation
  • Collect relevant customer information from systems and infrastructure
  • Install, configure, and tune monitoring tools
  • Configure notifications trees into monitoring tools
  • Activate the monitoring processes
  • Document OS / server startup / shutdown procedures
    Maintenance
  • Ensure availability of monitoring stations 24x7x365
  • Monitor console for event notification
  • Detect events
  • Indicate event resolution activities
  • Chronicle resolution activities
  • Follow-up communication to involved parties
  • Post-resolution environment validation
  • Log events
  • Determine elements affected by an event
  • Define work-around if possible
  • Perform fault diagnosis and testing
  • Escalate support according to defined escalation processes for fault correction
  • Correct faults
  • Test system after correction
  • Clear alarms
  • Notify / Report outages (if necessary)
  • Perform scheduled startup/shutdown of OS, Hardware
  • Perform scheduled start/shutdown of applications
  • Restart the Hardware/OS after failure
  • Follow application recovery/startup procedures after failure
  • Monitor the success/failure of the startup/shutdown processes - Scheduled
  • Monitor the success/failure of the shutdown processes – Non-Scheduled
  • Coordinate recovery of data and processes to a known, consistent state after failure
  • Monitor the availability of maintenance, emergency patches, upgrades and additional components of the monitoring system
  • Plan and schedule the implementation of suitable maintenance, emergency patches, upgrades and applications
  • Ensure the health of the Data Center servers
  • Evaluate the effectiveness of the hardware/network configurations to meet the demands of monitoring
  • Plan and schedule any upgrades and/or reconfigurations of the NOC servers

Recent Blog Posts

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    February 16, 2016 –Becloud LLC, Affordable Efficient and Scalable IT, announced today that CRN®, a brand of The Channel Company, has named BeCloud LLC to its 2016 Managed Service Provider (MSP) 500 list in the Hosting 100 category.This annual list recognizes North American solution providers with cutting-edge approaches to delivering managed services. Their top-notch offerings help companies navigate the complex and ever-changing landscape of IT, improve operational efficiencies, and maximize their return on IT investments.   In today’s fast-paced business environments, MSPs...

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3000 Old Canton Road,
Suite 450
Jackson MS 39216
Tel: (769) 218-8426
Fax: (877) 205-7134