Comprehensive Coverage. Prompt Response. Competent Advice
BeCloud's flat-fee IT support service is designed to help small and medium businesses to achieve the same level of user support and infrastructure management that larger companies enjoy with full IT staffs. When you sign up, you get a team of experienced consultants that can handle anything from simple user requests to work-stopping emergencies -- at a fraction of what it would cost you to hire an outside contractor who charges by the hour.
How does BeCloud support my systems and equipment?
BeCloud Support is delivered as a combination of remote and onsite services. Most user and server problems can be diagnosed and resolved remotely by using a secure remote access technology to view or gain control of the machine in question. This option provides much faster problem resolution than onsite visits and can be used to support a distributed workforce, so we try that first. In cases when quick remote resolution cannot be achieved, or when the situation otherwise mandates our onsite presence, a BeCloud consultant or team is dispatched to your office to deal with the issue.
If we have a problem, how do I ask for help?
What are typical response and problem resolution times?
Once you submit a trouble ticket, a BeCloud consultant can usually respond within 2 hours. Some problems can be resolved on the spot; others will require more in-depth troubleshooting. Here are some target problem resolution times:
What is NOT covered in the IT Complete Care Plan?
BeCloud Support is not an extended warranty policy for your hardware. We will troubleshoot and maintain your servers, PCs and printers to ensure they work as advertised and we will install some replacement parts if they are provided by the manufacturer as part of a warranty claim, but we do not cover the cost of these parts or replacement hardware. Here's a more detailed list of what is not covered under your BeCloud Support plan:
How do I get started?