How it works
BeCloud's flat-fee IT support service is designed to help small and medium businesses to achieve the same level of user support and infrastructure management that larger companies enjoy with full IT staffs

Comprehensive Coverage. Prompt Response. Competent Advice

BeCloud's flat-fee IT support service is designed to help small and medium businesses to achieve the same level of user support and infrastructure management that larger companies enjoy with full IT staffs. When you sign up, you get a team of experienced consultants that can handle anything from simple user requests to work-stopping emergencies -- at a fraction of what it would cost you to hire an outside contractor who charges by the hour.

How does BeCloud support my systems and equipment?

BeCloud Support is delivered as a combination of remote and onsite services. Most user and server problems can be diagnosed and resolved remotely by using a secure remote access technology to view or gain control of the machine in question. This option provides much faster problem resolution than onsite visits and can be used to support a distributed workforce, so we try that first. In cases when quick remote resolution cannot be achieved, or when the situation otherwise mandates our onsite presence, a BeCloud consultant or team is dispatched to your office to deal with the issue.

If we have a problem, how do I ask for help?

You can submit a trouble ticket in three different ways: Call us at 769-216-3170 Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. Submit a trouble ticket online at Your request will be automatically assigned to a BeCloud consultant, who will be in touch shortly.

What are typical response and problem resolution times?

Once you submit a trouble ticket, a BeCloud consultant can usually respond within 2 hours. Some problems can be resolved on the spot; others will require more in-depth troubleshooting. Here are some target problem resolution times:

  • Minor/localized issue (one that doesn't affect work): 48 hours
  • Moderate issue (one that makes it difficult to perform work or affects several users): 24 hours
  • Critical issue (one that stops work at your office and is widespread): 6 hours

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What is NOT covered in the IT Complete Care Plan?

BeCloud Support is not an extended warranty policy for your hardware. We will troubleshoot and maintain your servers, PCs and printers to ensure they work as advertised and we will install some replacement parts if they are provided by the manufacturer as part of a warranty claim, but we do not cover the cost of these parts or replacement hardware. Here's a more detailed list of what is not covered under your BeCloud Support plan:

  • Hardware And Software.We will charge for any spare parts or commercial software (other than BeCloud's diagnostic and remote access tools) required. If a repair requires the supplier or 3rd party to affect a repair this cost will apply. Much of the software we use is either open source, freeware or under a license permitting its use for small numbers of systems. If you need software which does not fit in those categories, we will research the most cost-effective commercial software to meet your needs
  • Custom or Specialized Software Applications. Support of PC applications other than the operating system and the Microsoft Office suite.
  • New System Development. We can develop new software and systems for you using the latest open source development tools. Such development is NOT included in our flat rate support plan, but we will advise you about what new systems you may need or desire.
  • Training is excluded from this program. We offer individualized computer training for end users. Let us know if you would like to discuss computer training for your staff. We can and do, however, make suggestions to your end users about how to use their systems more effectively in the normal course of providing support.
  • Printers and Network Devices Repair.Printers and network devices such as routers which require service must usually be serviced by authorized repair centers. We will forward these devices to authorized repair centers upon request or coordinate with authorized repair personnel on behalf of the client if desired. Any costs incurred by us related to these repairs will be charged to the client. Our normal charges may apply to the diagnosis and transport of any such devices.
  • New Technology Roll outs or Large Installations. System wide installations of new computers or peripherals, deployment of new software across all desktops, or structured cabling of a building or office can be time consuming and costly. In some cases, we can perform these services within our flat rate support program, but we will decide that on a case-by-case basis. The particulars of this type of service will be agreed upon before any work is begun.
  • Third Party Expenses. Any expenses incurred by us to third parties in the process of providing our flat rate services to you will be charged back to you, or, must be paid in advance or directly by you to the third party as appropriate.

How do I get started?

  1. First, contact a BeCloud consultant to receive a detailed quote. You may qualify for additional savings based on your existing infrastructure, IT support capabilities and the number of computers, servers and printers at your office.
  2. Next, our consultant will come out to your office to get a better understanding of your environment and the state of your hardware and networks. If there are any acute problems that will prevent us from properly supporting your systems, we will advise that these be resolved before your BeCloud Support coverage goes in effect.
  3. Lastly, BeCloud will take full inventory of the covered hardware, document all settings and network configuration, place ID tags with support information on every covered computer, and install the software necessary for our consultants to provide remote troubleshooting and support.

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3000 Old Canton Road,
Suite 450
Jackson MS 39216
Tel: (769) 218-8426
Fax: (877) 205-7134