Until now only large organizations had the luxury to maintain a service desk to answer questions and help sort out problems faced by the system users. In a successful organization everyone needs to perform efficiently and be fluent in the use of office tools they have been provided to perform their job functions.
With BeCloud Help, a subject area expert is always a phone call away to help your staff get their work done effeciently. Help desk is open between 8:00AM and 5:00 PM (Central Standard Time). You can request help by phone or by logging into our ticketing system.
BeCloud Help provides service and support with software use and network and desktop problems.
PC Networking Network Connectivity Configuration Wireless Wireless 802.11 Connections PDA's-Palm OS and Windows OS Blackberry Active Sync Citrix/Presentation Servers
Printers, Drivers and Queues General PC Hardware Diagnosis Database Connectivity
Microsoft Office 2000/XP/2003 Lotus Smartsuite for Windows
Internet Explorer 4.0 and above Netscape Communicator/Navigator
Microsoft Outlook 2000/XP/2003 Microsoft Outlook Express Wireless
Utilities and Antivirus
McAfee Antivirus Norton Antivirus Norton Utilities for Mac AVG Antivirus
Microsoft Word 2000/XP/2003 Wireless
Microsoft Access 2000/XP/2003 SQL Server
Microsoft Excel 2000/XP/2003 Lotus 123 for Windows
Network connectivity Password resets General PC hardware diagnosis Printers, drivers, and queues User account administration
Adobe Acrobat and Reader for PC Adobe Acrobat and Reader for Mac Adobe Illustrator for Mac Adobe Photo shop for PC Adobe Photoshop for Mac Adobe Streamline for Mac
Lotus Freelance Graphics Microsoft FrontPage Microsoft Powerpoint 95/97/2000/XP/2003 Microsoft Visio QuarkXpress for Mac
Desktop Operating Systems
Microsoft Windows Vista Microsoft Windows XP Microsoft Windows 2000 Microsoft Windows NTs
Wireless 802.11 Connectivity PDA's – Palm OS Blackberry